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	1.	Invented here : maximizing your organization's internal growth and profitability / Bart Victor, Andrew C. Boynton. by Victor, Bart, 1955- Boynton, Andrew C Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass : Harvard Business School Press, c1998 Availability: Items available for loan: Undergraduate Library (Christ Temple) (1)Call number: HD58.8 VIC. Place hold Save to lists Add to cart (remove)
	2.	Services marketing : managing the service value chain / Manfred Bruhn and Dominik Georgi. by Bruhn, Manfred Georgi, Dominck Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow, England ; New York : Financial Times/Prentice Hall, 2006 Availability: Items available for loan: Undergraduate Library (Christ Temple) (2)Call number: HD9980.5B78 BRU, ... Place hold Save to lists Add to cart (remove)
	3.	Customer service : building successful skills for the twenty-first century / Robert W. Lucas. by Lucas, Robert W Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, c2005 Online resources: Publisher description Contributor biographical information Table of contents Availability: Items available for loan: Undergraduate Library (Christ Temple) (1)Call number: HF5415 LUC. Place hold Save to lists Add to cart (remove)
	4.	Meeting customer needs / Ian Smith. by Smith, Ian, 1953- Series: [Institute of Management series] Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Corby, Northants : Butterworth/Heinemann ; Institute of Management Foundation, 1997 Online resources: Publisher description Table of contents Availability: Items available for loan: Undergraduate Library (Christ Temple) (2)Call number: HF5415 SMI, ... Place hold Save to lists Add to cart (remove)
	5.	Meeting customer needs / Ian Smith. by Smith, Ian, 1953- Series: [Institute of Management series] Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Corby, Northants : Butterworth/Heinemann ; Institute of Management Foundation, 1997 Online resources: Publisher description Table of contents Availability: Items available for loan: Undergraduate Library (Christ Temple) (1)Call number: HF5415 SMI. Place hold Save to lists Add to cart (remove)
	6.	Meeting customer needs / Ian Smith. by Smith, Ian, 1953- Series: [Institute of Management series] Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Corby, Northants : Butterworth/Heinemann ; Institute of Management Foundation, 1997 Online resources: Publisher description Table of contents Availability: No items available. Save to lists Add to cart (remove)
	7.	Service orientation : winning strategies and best practices / Paul Allen ; Sam Higgins ... [et al.]. by Allen, Paul, 1949- Higgins, Sam Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge, UK ; New York : Cambridge University Press, 2006 Online resources: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Business Library (Miotso) (2)Call number: HF5415.5 .A438 2006, ... Graduate Library (Christ Temple) (2)Call number: HF 5415.5 ALL, ... Place hold Save to lists Add to cart (remove)

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