Meeting customer needs / Ian Smith.
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TextSeries: [Institute of Management series]Publication details: Oxford ; Boston : Butterworth/Heinemann ; Corby, Northants : Institute of Management Foundation, 1997.Edition: 2nd edDescription: xi, 231 p. : ill. ; 24 cmISBN: - 0750633913
- 658.8/12 21
- HF5415 .S634 1997
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Includes bibliographical references and index.
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