Services Marketing: Integrating Customer Focus Across the Firm/ Valarie A. Zeithaml, Mary Jo Bitner & Dwayne D. Gremler.
Material type:
TextPublication details: Boston McGraw-Hill Education 2009Edition: 5th EdDescription: xxviii. 708p. ill. 24 cmISBN: - 9780071263931
- HD9980.5 .Z45 ZEI
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Undergraduate Library (Christ Temple) General stacks | Non-fiction | HD9980.5.Z45 (Browse shelf(Opens below)) | 1 | Available | ulct00001973 |
Browsing Graduate Library (Christ Temple) shelves,Shelving location: General stacks,Collection: Non-fiction Close shelf browser (Hides shelf browser)
| HD 9980.5.N 48 NEW New service development: creating memorable experiences | HD 9980.5.N 48 NEW New service development: creating memorable experiences | HD9980.5.Z45 ZEI Services Marketing: Integrating Customer Focus Across the Firm/ | HD9980.5.Z45 ZEI Services Marketing: Integrating Customer Focus Across the Firm/ | HD9980.5.Z45 ZEI Services Marketing: Integrating Customer Focus Across the Firm/ | HD9980.5.Z45 ZEI Services Marketing: Integrating Customer Focus Across the Firm/ | HD9980.5.Z45 ZEI Services Marketing: Integrating Customer Focus Across the Firm/ |
Includes Index
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