Service orientation : (Record no. 6480)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01107cam a2200277 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 14470708 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250614132438.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 060727s2006 enka b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0521843367 (hbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780521843362 |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .A438 2006 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.5 |
| Edition information | 22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Allen, Paul, |
| Dates associated with a name | 1949- |
| 245 10 - TITLE STATEMENT | |
| Title | Service orientation : |
| Remainder of title | winning strategies and best practices / |
| Statement of responsibility, etc. | Paul Allen ; Sam Higgins ... [et al.]. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Cambridge, UK ; |
| -- | New York : |
| Name of publisher, distributor, etc. | Cambridge University Press, |
| Date of publication, distribution, etc. | 2006. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiii, 336 p. : |
| Other physical details | ill. ; |
| Dimensions | 26 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes Index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Support services (Management) |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Organizational effectiveness. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Higgins, Sam. |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Publisher description |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html">http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html</a> |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Table of contents only |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html">http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Contributor biographical information |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/enhancements/fy0733/2006297001-b.html">http://www.loc.gov/catdir/enhancements/fy0733/2006297001-b.html</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Suppress in OPAC | No |
| 999 ## - | |
| -- | 6480 |
| -- | 6480 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Business Library (Miotso) | Business Library (Miotso) | General stacks | 06/14/2025 | HF5415.5 .A438 2006 | BSSM00002179 | 06/14/2025 | 1 | 06/14/2025 | Books | ||||||
| Library of Congress Classification | Non-fiction | Business Library (Miotso) | Business Library (Miotso) | General stacks | 06/14/2025 | HF5415.5 .A438 2006 | BSSM00002180 | 06/14/2025 | 2 | 06/14/2025 | Books | ||||||
| Library of Congress Classification | Non-fiction | Graduate Library (Christ Temple) | Graduate Library (Christ Temple) | General stacks | 02/13/2026 | HF 5415.5 ALL | GSCT00002410 | 02/13/2026 | 1 | 02/13/2026 | Books | EAQ | |||||
| Library of Congress Classification | Non-fiction | Graduate Library (Christ Temple) | Graduate Library (Christ Temple) | General stacks | 02/13/2026 | HF 5415.5 ALL | GSCT00002411 | 02/13/2026 | 2 | 02/13/2026 | Books | EAQ |