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Service orientation : winning strategies and best practices /

Allen, Paul, 1949-

Service orientation : winning strategies and best practices / Paul Allen ; Sam Higgins ... [et al.]. - Cambridge, UK ; New York : Cambridge University Press, 2006. - xxiii, 336 p. : ill. ; 26 cm.

Includes Index

ISBN: 0521843367 (hbk.) 9780521843362

Subjects--Topical Terms:
Customer services.
Support services (Management)
Organizational effectiveness.

LC Class. No.: HF5415.5 / .A438 2006

Dewey Class. No.: 658.5

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