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Service management : operations, strategy, and information technology /

Fitzsimmons, James A.

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 2nd ed. - Boston : McGraw-Hill, c1998. - xxvi, 613 p. : ill. ; 24 cm.

Updated ed. of: Service management for competitive advantage. 1994.

ISBN: 0070217602 9780070217607

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 / .F549 1998

Dewey Class. No.: 658

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