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_aKettner, Peter M., _d1936- |
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_aAchieving excellence in the management of human service organizations / _cPeter M. Kettner. |
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_aBoston : _bAllyn and Bacon, _cc2002. |
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_axiv, 386 p. : _bill. ; _c24 cm. |
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_aHuman services _xManagement. |
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