| 000 | 00869pam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | 4488054 | ||
| 005 | 20250710183318.0 | ||
| 008 | 970311s1998 nyua b 001 0 eng | ||
| 020 |
_a0070217602 _qalk. paper |
||
| 020 |
_a9780070217607 _q(alk. paper) |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.F549 1998 |
| 082 | 0 | 0 |
_a658 _221 |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a2nd ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _cc1998. |
||
| 300 |
_axxvi, 613 p. : _bill. ; _c24 cm. |
||
| 500 | _aUpdated ed. of: Service management for competitive advantage. 1994. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 700 | 1 |
_aFitzsimmons, James A. _tService management for competitive advantage. |
|
| 942 |
_2lcc _cBK _n0 |
||
| 999 |
_c6915 _d6915 |
||