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020 _a9780761917427
050 _aHD9980.5.N48 NEW
100 _aFITZSIMMONS,A.James ed.
245 _aNew service development:
_bcreating memorable experiences
260 _aLondon
_bSage
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300 _a328p
500 _aindex
700 _aFITZSIMMONS,J.Mona
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