| 000 | 01107cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 14470708 | ||
| 005 | 20250614132438.0 | ||
| 008 | 060727s2006 enka b 001 0 eng | ||
| 020 | _a0521843367 (hbk.) | ||
| 020 | _a9780521843362 | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.A438 2006 |
| 082 | 0 | 4 |
_a658.5 _222 |
| 100 | 1 |
_aAllen, Paul, _d1949- |
|
| 245 | 1 | 0 |
_aService orientation : _bwinning strategies and best practices / _cPaul Allen ; Sam Higgins ... [et al.]. |
| 260 |
_aCambridge, UK ; _aNew York : _bCambridge University Press, _c2006. |
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| 300 |
_axxiii, 336 p. : _bill. ; _c26 cm. |
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| 500 | _aIncludes Index | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aSupport services (Management) | |
| 650 | 0 | _aOrganizational effectiveness. | |
| 700 | 1 | _aHiggins, Sam. | |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0733/2006297001-b.html |
| 942 |
_2lcc _cBK _n0 |
||
| 999 |
_c6480 _d6480 |
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