000 00761cam a2200217 a 4500
001 12409819
005 20250515161140.0
008 010516s2002 ohua b 001 0 eng
020 _a0324027257 (alk. paper)
050 0 0 _aHD31
_b.P55 2002
082 0 0 _a658.4
_221
100 1 _aPlunkett, W. Richard
_q(Warren Richard)
245 1 0 _aManagement :
_bmeeting and exceeding customer expectations /
_cWarren R. Plunkett, Raymond F. Attner, Gemmy S. Allen.
250 _a7th ed.
260 _aCincinnati, Ohio :
_bSouth-Western/Thomson Learning,
_cc2002.
300 _axxviii, 797 p. :
_bill. (some col.) ;
_c26 cm. +
_e1 computer optical disc (4 3/4 in.)
650 0 _aManagement.
700 1 _aAttner, Raymond F.
700 1 _aAllen, Gemmy.
942 _2lcc
_cBK
_n0
999 _c5793
_d5793