000			01188cam a2200325 a 4500
001			4973773
003			OSt
005			20250512115138.0
008			970924s1997 enka b 001 0 eng
010			_a 97199382
020			_a0750633913
040			_aDLC _cDLC _dDLC
050	0	0	_aHF5415 _b.S634 1997
082	0	0	_a658.8/12 _221
100	1		_aSmith, Ian, _d1953-
245	1	0	_aMeeting customer needs / _cIan Smith.
250			_a2nd ed.
260			_aOxford ; _aBoston : _bButterworth/Heinemann ; _aCorby, Northants : _bInstitute of Management Foundation, _c1997.
300			_axi, 231 p. : _bill. ; _c24 cm.
440		0	_a[Institute of Management series]
500			_aSeries title from the series listing in another volume of the series.
504			_aIncludes bibliographical references and index.
650		0	_aMarketing.
650		0	_aCustomer services.
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/els033/97199382.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/els032/97199382.html
906			_a7 _bcbc _corignew _d3 _encip _f19 _gy-gencatlg
942			_2lcc _cBK _n0
999			_c5721 _d5721