| 000 | 00935cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 4973773 | ||
| 005 | 20250506170227.0 | ||
| 008 | 970924s1997 enka b 001 0 eng | ||
| 020 | _a0750633913 | ||
| 050 | 0 | 0 |
_aHF5415 _b.S634 1997 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 |
_aSmith, Ian, _d1953- |
|
| 245 | 1 | 0 |
_aMeeting customer needs / _cIan Smith. |
| 250 | _a2nd ed. | ||
| 260 |
_aOxford ; _aBoston : _bButterworth/Heinemann ; _aCorby, Northants : _bInstitute of Management Foundation, _c1997. |
||
| 300 |
_axi, 231 p. : _bill. ; _c24 cm. |
||
| 440 | 0 | _a[Institute of Management series] | |
| 500 | _aSeries title from the series listing in another volume of the series. | ||
| 650 | 0 | _aMarketing. | |
| 650 | 0 | _aCustomer services. | |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/els033/97199382.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/els032/97199382.html |
| 942 |
_2lcc _cBK _n0 |
||
| 999 |
_c5687 _d5687 |
||