000			00908cam a22002294a 4500
001			13476841
005			20250502171732.0
008			040202s2005 mauab b 001 0 eng
020			_a0072938056 (pbk. : alk. paper)
050	0	0	_aHF5415.5 _b.L83 2005
082	0	0	_a658.8/12 _222
100	1		_aLucas, Robert W.
245	1	0	_aCustomer service : _bbuilding successful skills for the twenty-first century / _cRobert W. Lucas.
250			_a3rd ed.
260			_aBoston : _bMcGraw-Hill, _cc2005.
300			_axvi, 416 p. : _bill. (some col.), col. maps ; _c26 cm.
650		0	_aCustomer services.
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/mh051/2004044880.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh042/2004044880.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh041/2004044880.html
942			_2lcc _cBK _n0
999			_c5629 _d5629