@book{9520,
	author = {Slater, Roger. and American Society for Quality Control.},
	title = {Integrated process management :},
	publisher = {McGraw-Hill,},
	year = {c1991.},
	address = {New York :},
	note = {"Sponsored by the American Society for Quality Control."},
	url = {http://www.loc.gov/catdir/toc/mh021/90025289.html}
}