TY  - BOOK
AU  - Kettner,Peter M.
TI  - Achieving excellence in the management of human service organizations
SN  - 0205318789
AV  - HV41  .K46 2002
U1  - 361/.0068 21
PY  - 2002///
CY  - Boston
PB  - Allyn and Bacon
KW  - Human services
KW  - Management
ER  -