00607cam a22001934a 4500 12281623 20260420172238.0 010118s2002 maua b 001 0 eng 0205318789 pbk. 9780205318780 (pbk.) HV41 .K46 2002 361/.0068 21 Kettner, Peter M., 1936- Achieving excellence in the management of human service organizations / Peter M. Kettner. Boston : Allyn and Bacon, c2002. xiv, 386 p. : ill. ; 24 cm. Human services Management. lcc BK 0 9306 9306 0 0 lcc 0 0 NFIC MBL MBL GEN 2026-04-20 0 HV41 .K46 2002 BSSM00003297 2026-04-20 17:23:14 1 2026-04-20 BK