Kouzes, James M., 1945- Credibility : how leaders gain and lose it, why people demand it / James M. Kouzes, Barry Z. Posner. - San Francisco, Calif. : Jossey-Bass, c2011. - xxi, 250 p. ; 24 cm. "All new and revised"--Jacket. ISBN: 9780470651711 (hardback) 0470651717 (hardback) 9781118488775 (pbk.) Subjects--Topical Terms: Leadership.Executive ability.Interpersonal relations. LC Class. No.: HD57.7 / .K678 2011 Dewey Class. No.: 658.4/092