Understanding Services Management:  integrating marketing, organisational behaviour, operations and human resource management 
edited by William J. Glynn & James G. Barnes 
 - New Delhi  Prentice-Hall of India  2006 
 - xxv. 485p.  ill.  24cm 
<br/><br/><label>ISBN: </label>9788120329355 
<br/><br/><label>LC Class. No.: </label>HD9980 UND