TY  - BOOK
AU  - Plunkett,W.Richard
AU  - Attner,Raymond F.
AU  - Allen,Gemmy
TI  - Management: meeting and exceeding customer expectations 
SN  - 0324027257
AV  - HD31 .P55 2002
U1  - 658.4 21
PY  - 2002///
CY  - Cincinnati, Ohio
PB  - South-Western/Thomson Learning
KW  - Management
ER  -