@book{8643,
	author = {Egan, John,},
	title = {Relationship marketing :},
	publisher = {Financial Times/Prentice Hall,},
	year = {2008.},
	address = {Harlow, England ;},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/toc/ecip087/2007052391.html}
}