TY  - BOOK
AU  - Schonberger,Richard
AU  - Knod,Edward M.
TI  - Operations management: customer-focused principles 
SN  - 0256194068
AV  - TS155  .S3244 1997
U1  - 658.5 20
PY  - 1997///
CY  - Chicago
PB  - Irwin
KW  - Production management
N1  - Includes Index
ER  -