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  <titleInfo>
    <title>Operations management</title>
    <subTitle>customer-focused principles</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Schonberger, Richard.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Knod, Edward M.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
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    <place>
      <placeTerm type="text">Chicago</placeTerm>
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    <publisher>Irwin</publisher>
    <dateIssued>c1997</dateIssued>
    <dateIssued encoding="marc">1997</dateIssued>
    <edition>6th ed.</edition>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xii, 723 p. : ill. (some col.) ; 27 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Richard J. Schonberger, Edward M. Knod, Jr.</note>
  <note>Includes Index</note>
  <subject authority="lcsh">
    <topic>Production management</topic>
  </subject>
  <classification authority="lcc">TS155  .S3244 1997</classification>
  <classification authority="ddc" edition="20">658.5</classification>
  <identifier type="isbn">0256194068</identifier>
  <identifier type="isbn">9780256194067</identifier>
  <identifier type="isbn">0256215332 (instructor's ed.)</identifier>
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    <recordChangeDate encoding="iso8601">20241107130116.0</recordChangeDate>
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