Schonberger, Richard. <br/><br/>
Operations management :  customer-focused principles / 
Richard J. Schonberger, Edward M. Knod, Jr. 
 - 6th ed. 
 - Chicago :  Irwin,  c1997. 
 - xii, 723 p. :  ill. (some col.) ;  27 cm. 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>0256194068 9780256194067 0256215332 (instructor's ed.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.
<br/><br/><label>LC Class. No.: </label>TS155   / .S3244 1997 
<br/><br/><label>Dewey Class. No.: </label>658.5