TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
AU  - Fitzsimmons,James A.
TI  - Service management: operations, strategy, and information technology 
SN  - 0070217602
AV  - HD9980.5 .F549 1998
U1  - 658 21
PY  - 1998///
CY  - Boston
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
N1  - Updated ed. of: Service management for competitive advantage. 1994
ER  -