FITZSIMMONS,A.James ed. <br/><br/>
New service development:  creating memorable experiences 

 - London  Sage  2000 
 - 328p 
<br/><br/> index 
<br/><br/><label>ISBN: </label>9780761917427 
<br/><br/><label>LC Class. No.: </label>HD9980.5.N48 NEW