TY  - BOOK
AU  - Allen,Paul
AU  - Higgins,Sam
TI  - Service orientation: winning strategies and best practices 
SN  - 0521843367 (hbk.)
AV  - HF5415.5 .A438 2006
U1  - 658.5 22
PY  - 2006///
CY  - Cambridge, UK, New York
PB  - Cambridge University Press
KW  - Customer services
KW  - Support services (Management)
KW  - Organizational effectiveness
N1  - Includes Index
UR  - http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html
UR  - http://www.loc.gov/catdir/enhancements/fy0733/2006297001-b.html
ER  -