Allen, Paul,  1949- <br/><br/>
Service orientation :  winning strategies and best practices / 
Paul Allen ; Sam Higgins ... [et al.]. 
 - Cambridge, UK ;  New York :  Cambridge University Press,  2006. 
 - xxiii, 336 p. :  ill. ;  26 cm. 
<br/><br/> Includes Index  
<br/><br/><label>ISBN: </label>0521843367 (hbk.) 9780521843362 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Support services (Management)<br/>Organizational effectiveness.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .A438 2006 
<br/><br/><label>Dewey Class. No.: </label>658.5