FUTRELL, CHARLES M. <br/><br/>
FUNDAMENTALS OF SELLING  CUS TOMERS FOR LIFE THROUGH SERVICE 
CHARLES M. FUTRELL 
 - 9TH EDITION 
 - NEW YORK  McGRAW-HILL IRWIN  c2006 
 - xxv; 658p;,  ill 
<br/><br/><label>ISBN: </label>9780073192635 
<br/><br/><label>LC Class. No.: </label>HF 5438  / .25 FUT