A B C,s of RELATIONSHIP SELLING TROUGH SERVICE 
FUTRELL, CHARLES M. 
 - 8TH EDITION 
 - NEW YORK  McGRAW- HILL/IRWIN  c2005 
 - xxii; 548p,;  ill 
<br/><br/><label>ISBN: </label>9780072930221 
<br/><br/><label>LC Class. No.: </label>HF 5438  / .25 FUT