BARNARD, WILLIAM <br/><br/>
THE INNOVATION EDGE  Creating Strategic Breakthroughs Using the Voice of the Customer 
WILLIAM BARNARD & THOMAS F. WALLACE 
 - VERMONT  OLIVER WRIGHT PUB  c1994 
 - xii; 180p;  ill 
<br/><br/><label>ISBN: </label>9780471131960 
<br/><br/><label>LC Class. No.: </label>HF5415  / .5 BAR