CARTWRIGHT, ROGER <br/><br/>
MASTERING CUSTOMER RELATIONS 
ROGER CARTWRIGHT 
 - LONDON  MACMILLAN PRESS LTD  c2000 
 - x; 238p;  ill 
<br/><br/><label>ISBN: </label>9780333801598 
<br/><br/><label>LC Class. No.: </label>HF 5415  / .5 CAR