Best, Roger J. Market-based management : strategies for growing customer value and profitability / Roger J. Best. - Upper Saddle River, NJ : Prentice Hall, c1997. - xxiii, 424 p. : ill. ; 23 cm. ISBN: 0131064851 (alk. paper) Subjects--Topical Terms: Marketing--Management. LC Class. No.: HF5415.13 / .B46 1997 Dewey Class. No.: 658.8