TY  - BOOK
AU  - Smith,Ian
TI  - Meeting customer needs
SN  - 0750633913
AV  - HF5415 .S634 1997
U1  - 658.8/12 21
PY  - 1997///
CY  - Oxford, Boston, Corby, Northants
PB  - Butterworth/Heinemann, Institute of Management Foundation
KW  - Marketing
KW  - Customer services
N1  - Series title from the series listing in another volume of the series
UR  - http://www.loc.gov/catdir/description/els033/97199382.html
UR  - http://www.loc.gov/catdir/toc/els032/97199382.html
ER  -