Smith, Ian,  1953- <br/><br/>
Meeting customer needs / 
Ian Smith. 
 - 2nd ed. 
 - Oxford ;  Boston :  Corby, Northants :  Butterworth/Heinemann ;  Institute of Management Foundation,  1997. 
 - xi, 231 p. :  ill. ;  24 cm. 
 - [Institute of Management series] .
<br/><br/> Series title from the series listing in another volume of the series. 
<br/><br/><label>ISBN: </label>0750633913 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415  / .S634 1997 
<br/><br/><label>Dewey Class. No.: </label>658.8/12