@book{5652,
	author = {Klikauer, Thomas,},
	title = {Communication and management at work /},
	publisher = {Palgrave Macmillan,},
	year = {2007.},
	address = {Basingstoke [England] ;},
	url = {http://www.loc.gov/catdir/enhancements/fy0708/2006052192-b.html}
}