00908cam a22002294a 4500 13476841 20250502171732.0 040202s2005 mauab b 001 0 eng 0072938056 (pbk. : alk. paper) HF5415.5 .L83 2005 658.8/12 22 Lucas, Robert W. Customer service : building successful skills for the twenty-first century / Robert W. Lucas. 3rd ed. Boston : McGraw-Hill, c2005. xvi, 416 p. : ill. (some col.), col. maps ; 26 cm. Customer services. Publisher description http://www.loc.gov/catdir/description/mh051/2004044880.html Contributor biographical information http://www.loc.gov/catdir/bios/mh042/2004044880.html Table of contents http://www.loc.gov/catdir/toc/mh041/2004044880.html lcc BK 0 5629 5629 0 0 lcc 0 0 NFIC CUL1 CUL1 GEN 2025-05-02 0 HF5415 LUC ulct00002210 2025-05-02 17:18:47 1 2025-05-02 BK