@book{5508,
	author = {Newell, Susan.},
	title = {Managing knowledge work /},
	publisher = {Palgrave,},
	year = {2002.},
	address = {Houndsmillls, Basingstoke, Hampshire ;},
	url = {http://www.loc.gov/catdir/bios/hol051/2001060275.html}
}