Fitzsimmons, James A. <br/><br/>
Service operations management / 
James A. Fitzsimmons, Robert S. Sullivan. 
 - New York :  McGraw-Hill,  c1982. 
 - xiv, 449 p. :  ill. ;  25 cm. 
 - McGraw-Hill series in quantitative methods for management .
<br/><br/><label>ISBN: </label>0070212155 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Operations research.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .F55 
<br/><br/><label>Dewey Class. No.: </label>658.5