TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - Service management: operations, strategy, and information technology
SN  - 9780072424195HD
AV  - HD9980 .5 FIT
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
ER  -