Fitzsimmons, James A. <br/><br/>
Service management;  operations, strategy, and information technology 

 - 3rd 
 - New York  McGraw-Hill  c2001 
 - xxvi, 646p 
<br/><br/><label>ISBN: </label>9780072424195HD 
<br/><br/><label>LC Class. No.: </label>HD9980  / .5 FIT