Fitzsimmons, James A. <br/><br/>
Service management;  operations, strategy, information technology 

 - 8th 
 - New York  McGraw-Hill  c2011 
 - xviii, 524p;  ill.; 
<br/><br/> includes appendix, subject index 
<br/><br/><label>ISBN: </label>9781259010651 
<br/><br/><label>LC Class. No.: </label>HD9980  / .5.F549 FIT