TY  - BOOK
AU  - Smith,Steve
TI  - The quality revolution: best practice from the world's leading companies 
SN  - 1852511133
AV  - HD62.15 .S626 1994
U1  - 658.5/62 21
PY  - 1994///
CY  - Oxford
PB  - Management Books 2000
KW  - Total quality management
KW  - Quality control
KW  - Consumer satisfacton
UR  - http://lcweb.loc.gov/catdir/toc/95-136654.html
ER  -