Smith, Steve <br/><br/>
The quality revolution :  best practice from the world's leading companies / 
Steve Smith. 
 - Oxford :  Management Books 2000,  1994. 
 - 388 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>1852511133 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.<br/>Consumer satisfacton.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .S626 1994 
<br/><br/><label>Dewey Class. No.: </label>658.5/62