00386nam a22001457a 450000500170000000800410001702000180005805000220007610000150009824500440011325000080015726000330016530000230019850000190022120250313100154.0250313b        |||||||| |||| 00| 0 eng d  a9780135731147  aHD62b.I5.B36 BAN  aBank, John  aThe essence of total quality management  a2nd  aLondonbPrentice-Hallcc1992  axvii, 259p;bill.;  aincludes index