Bank, John <br/><br/>
The essence of total quality management 

 - 2nd 
 - London  Prentice-Hall  c1992 
 - xvii, 259p;  ill.; 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9780135731147 
<br/><br/><label>LC Class. No.: </label>HD62  / .I5.B36 BAN