Hayes, John, 1943- The theory and practice of change management / John Hayes. - New York : Palgrave, c2002. - xiii, 216 p. : ill. ; 26 cm. ISBN: 0333987969 0333987977 (pbk.) Subjects--Topical Terms: Organizational change.Organizational effectiveness. LC Class. No.: HD58.8 / .H39 2002 Dewey Class. No.: 658.4/06