@book{3993,
	author = {Wysocki, Robert K. and DeMichiell, Robert L.},
	title = {Managing information across the enterprise /},
	publisher = {J. Wiley,},
	year = {c1997.},
	address = {New York :},
	url = {http://www.loc.gov/catdir/bios/wiley041/96030257.html}
}