@book{1420,
	author = {De Janasz, Suzanne C. and Dowd, Karen O.},
	title = {Interpersonal skills in organizations /},
	publisher = {McGraw-Hill Irwin,},
	year = {c2009.},
	address = {Boston :},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0808/2007051631-d.html}
}