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Understanding Services Management: integrating marketing, organisational behaviour, operations and human resource management

Understanding Services Management: integrating marketing, organisational behaviour, operations and human resource management edited by William J. Glynn & James G. Barnes - New Delhi Prentice-Hall of India 2006 - xxv. 485p. ill. 24cm

ISBN: 9788120329355

LC Class. No.: HD9980 UND

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